2008-06-20T10:28:00.001-07:00

To get some more information JUSTClick HereSoftware

Overview
A business process is a collection of related, structured activities that produce a service or product that meet the needs of a client. These processes are critical to any organization as they generate revenue and often represent a significant proportion of costs.

Approaches within BPM
BPM articles and pundits often discuss BPM from one of two viewpoints: people and technology
People
BPM is considered by some to be a philosophy. BPM alignment to the customer means that customer-facing staff are best suited to understand customer needs and must be empowered to make improvements. Many of these improvements can be done without the use of new technology.

Technology
BPM System (BPMS) is sometimes seen as the whole of BPM. Some see that information moves between enterprise software packages and immediately think of Service Oriented Architecture(SOA); while others believe that modeling is the only way to create the ‘perfect’ process, so they think of modeling as BPM.

Both of these concepts go into the definition of Business Process Management. For instance, the size and complexity of daily tasks often requires the use of technology to model efficiently. Bringing the power of technology to staff is part of the BPM credo. Many thought BPM as the bridge between Information Technology (IT) and Business.

BPMS could be industrial specific and can be driven by a software such as Agilent OpenLAB BPM. Some other products may focus on Enterprise Resource Planning and warehouse management. Validation of BPMS is another technical issue which vendors and users need to be aware of, if regulatory compliances are mandatory [1], [2], [3], [4]. The task could be performed either by an authenticated third party or by user themselves. In either way, validation documentation need to be generated. The validation document usually can either be published officially or well retained by users [5], [6], [7], [8].

Business process management life-cycle
The activities which constitute business process management can be grouped into five categories: design, modeling, execution, monitoring, and optimization.

Design
Process Design encompasses both the identification of existing processes and designing the "to-be" process. Areas of focus include: representation of the process flow, the actors within it, alerts & notifications, escalations, Standard Operating Procedures, Service Level Agreements, and task hand-over mechanisms.

Good design reduces the number of problems over the lifetime of the process; a real world analogy can be having an architect design a house. Whether or not existing processes are considered, the aim of this step is to ensure that a correct and efficient theoretical design is prepared.

The proposed improvement could be in human to human, human to system, and system to system workflows, and might target regulatory, market, or competitive challenges faced by the businesses.

There are several common techniques and notations for business process mapping (or Business process modeling), including IDEF, BPWIN, Event-driven Process Chains, and BPMN.

Modeling
Modeling takes the theoretical design and introduces combinations of variables, for instance, changes in the cost of materials or increased rent, that determine how the process might operate under different circumstances.

It also involves running "what-if analysis" on the processes: What if I have 75% of resources to do the same task? What if I want to do the same job for 80% of the current cost?

A real world analogy can be "wind-tunnel" test of an aeroplane or test flights to determine how much fuel it will consume and how many passengers it can carry.

Use of software
Some say that not all activities can be effectively modeled with BPMS, and so some processes are best left alone. Taking this viewpoint, the value in BPMS is not in automating very simple or very complex tasks, it is in modeling processes where there is the most opportunity.

The alternate view is that a complete process modeling language, supported by a BPMS, is needed; the purpose is not purely automation to replace manual tasks, but to enhance manual tasks with computer assisted automation. In this sense, the argument over whether BPM is about replacing human activity with automation or simply analyzing for greater understanding of process is a sterile debate; all processes modeled using BPMS must be executable in order to bring to life the software application that the human users interact with at run time.

HOME BPO`S SOFTWARE ELECTRICAL MECHANICAL ONLINE JOBS

Business Tracks